FAQ
Below are the most frequently asked questions from our customers at Roxanne’s Cleaning Solutions. If you don’t see your question here, feel free to reach out-we’re always happy to help.
General Questions
Do you clean all types of upholstery?
Yes. We clean microfiber, polyester, cotton, linen, velvet, suede, leather, and most specialty fabrics. Delicate or solvent-only fabrics (“S” code) are cleaned with low-moisture or solvent-safe techniques.
How often should upholstery be professionally cleaned?
Most homes benefit from cleaning every 12-18 months. Homes with pets, kids, allergies, or heavy use may need cleaning every 6-9 months.
Do you remove odors?
Yes. We use professional enzyme treatments and deep extraction to remove odors at the source, not just mask them. This includes pet urine, sweat, smoke, and food odors.
Can all stains be removed?
Most stains can be significantly reduced or fully removed, including coffee, wine, urine, blood, food, grease, and more. However, some older stains or dyes may cause permanent discoloration. We always give an honest assessment before cleaning.
Cleaning Process
How long does the cleaning process take?
Most standard sofas take 45-75 minutes. Larger sectionals, mattresses, or heavily soiled furniture may take longer.
How long does upholstery take to dry?
Typically 4-6 hours with proper airflow. Low-moisture cleaning and professional air movers can reduce drying time even further.
Is your cleaning process safe for kids and pets?
Absolutely. We use eco-friendly, non-toxic, and fabric-safe products that are safe for families and pets.
Will cleaning leave a strong smell?
No. Our solutions are mild and low-odor. Any light scent fades within minutes to an hour.
Can you clean leather furniture?
Yes. We provide leather cleaning and conditioning using pH-balanced products specifically designed for leather care.
Pet-Related Questions
Can you fully remove pet urine stains and smell?
Yes-in most cases. We use enzyme treatments that break down uric acid crystals inside the fabric and cushion. For deep contamination, we perform injection and extraction to remove odor from the padding.
Will my pet urine stain come back after drying?
Not with professional cleaning. DIY methods often leave residue that resurfaces, but our deep extraction prevents stains from wicking back.
Booking & Pricing
How do I schedule a cleaning?
You can contact us via our website booking form, phone, or message. Same-day and next-day appointments are often available.
Do you offer same-day service?
Yes-availability varies by city, but we frequently accommodate same-day or emergency cleanings.
How do you determine pricing?
Prices are based on furniture size, material, condition, and stain severity. We provide transparent estimates before beginning any work.
Aftercare
Can I sit on my furniture right after cleaning?
You can, but we recommend waiting until it is fully dry to avoid re-soiling or imprinting moisture marks.
Do you offer fabric protection?
Yes. We apply a protective coating that helps repel spills, reduce staining, and extend fabric life.
What if a stain reappears after a few days?
This is rare with professional extraction, but if it happens, we offer re-treatment options depending on the cause and fabric condition.
Specialty Services
Do you clean mattresses?
Yes. We offer deep cleaning, odor removal, sweat stain removal, and sanitizing for all mattress types.
Do you offer commercial or office furniture cleaning?
Absolutely. We clean office chairs, lobby seating, cubicle panels, and conference room furniture for businesses of all sizes.
Do you clean car upholstery?
Yes-we clean fabric and leather seats, headliners, carpets, and interior trims.
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